Employees and clients increasingly use text messaging, calls, and even online chats for business purposes. As people continue to move in the digital space, they continue to look for ways to make communication processes easier and faster. Still, even if these channels provide convenience to both parties, they also come with some risks.
Without proper monitoring of communications, illicit transactions may occur within the organization, subjecting it to repercussions once the illegal activities are caught. This can damage the company’s reputation and lead to tremendous monetary losses. For these reasons, regulatory bodies push for more stringent message archiving laws and regulations to keep mobile activities in check.
These legislations recognize all business-related communications held on mobile devices as valid corporate records. Therefore, they must be retained securely for compliance and transparency purposes. Failure to adhere to mobile archiving regulations can result in fines and penalties.
Many businesses attempt to capture mobile communication manually, but they are often unsuccessful due to the complexities of numerous network carriers and mobile device operating systems. If organizations want to capture mobile communication effectively, they must onboard a mobile archiving solution that offers support for multiple channels and network carriers.
Providers like TeleMessage offer archiving products capable of capturing and retaining mobile content, including text messages, voice calls, WhatsApp, and WeChat conversations from company-provided or BYOD mobile devices. If companies allow their employees to interact using online messaging platforms, they can ensure stringent compliance with WhatsApp call monitoring. TeleMessage also provides support for AT&T SMS archiving as it has a direct connection to the AT&T network.
The right mobile archiver solutions should be able to meet the needs of the business while allowing them to observe due diligence for regulatory compliance.
There is more to know about gauging how successful a mobile archiver POC is. TeleMessage provides the following infographic that expounds on the matter.
