Signal Messenger is hailed as one of the most secure instant message platforms, making it a decent choice for business use. That said, several organizations still use Signal recording solutions to monitor and capture messages, calls, and other related activities on the app.
Using a Signal archiver is common practice for businesses, but when is it really needed?
The Business Enforces the BYOD Policy
Organizations typically have a bring-your-own-device policy in their workplace. This means employees use personal phones and other devices for work-related communications, giving them untethered access to information kept by the company.
BYOD often comes with a risk of data breaches if mishandled. Such incidents can be prevented by using a Signal archiver to monitor and record communication activity.
The Business is Under Highly-Regulated Industries
Strict regulations protect consumer privacy and prevent fraud or misconduct in industries such as healthcare, education, telecommunications, finances, and transportation. Businesses in these industries must closely monitor how they interact and communicate with customers, stakeholders, and the public.
Signal Messenger archiving solutions are not optional for these companies. Without one, these organizations are likely to suffer from legal and reputational issues.
The Business Must Remain Compliant
While highly regulated industries are subject to strict government regulations, many companies still need a dedicated instant communications recorder, depending on local legislation. For instance, there are state-to-state requirements for “one-party consent” and “all-party consent” for messaging recording practices.
Businesses subject to these laws, often those governed by agencies like HIPAA, the SEC, and FINRA, must invest in Signal recording solutions to maintain compliance.
The Business Want Protection from Legal Disputes
Signal Messenger archivers not only protect businesses from compliance issues but also safeguard them from possible legal disputes.
If a customer files a complaint against a company for something an employee did against them via Signal, the business can check records in the archives for evidence. Signal archivers can easily retrieve specific information from their database, which is useful for litigations and eDiscovery.
It is important to remember that having a Signal archiver can protect organizations from various liabilities arising from misuse of the app. Additionally, archivers also provide valuable insight into how the business can improve its communications across all contacts while ensuring the utmost safety of customer and company data.
